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How to download PDF documents

Documents available on this website for viewing or download are stored as PDF (Portable Document Format).

To view PDFs you will need to download Adobe Acrobat Reader software. This software is free to download.

If you are using a PC, most browsers will allow you to 'right click' the mouse button on a PDF download link, and allow you to 'open' or 'save' the PDF to your computer.

Adobe Acrobat documents can be converted into plain text using the online Adobe conversion service.

For more help and information about accessibility, visit the Access Adobe Website. 

How to use shortcut keys

Keyboard shortcuts are intended to help users who have difficulty in using pointing devices.

The following keys are supported on the website:

0 = Accessibility

1 = Home page

3 = Site map

4 = Search

8 = Terms and conditions

9 = Contact us

To use these access keys on a PC:

1. 'Alt' and the number then 'Enter'                             

2.  On a Mac: 'Ctrl' then number/letter and then 'Enter'

Changing text and colours in your browser

1. You can choose how Microsoft Internet Explorer and Netscape Navigator display the text size, text and link colours on the website

2. Below are guidelines for changing text size and colours for different types of browser  

Microsoft Internet Explorer for PC

1. Open your Internet Explorer Web Browser

2. Select 'Tools' from the menu at the top of your window

3. From the options which appear, select 'Internet options'

4. Click on the 'General' tab

5. Click on the button marked 'Accessibility'

6. To change your font size, select the checkbox marked 'Ignore font sizes specified on Web pages' 

7. To remove background and font colours, select the checkbox marked 'Ignore colours specified on web pages'

8. Click OK (and again if necessary)

9. Select 'View' from the menu at the top of your window

10. From the options which appear, select 'Text Size' 

11. Select your desired text size 

Microsoft Internet Explorer for Apple Macintosh

1. Open your Internet Explorer Web Browser 

2. Select the 'edit' menu at the top of your window 

3. From the options menu that appears, select 'preferences'

4. Click on 'web content' 

5. Deselect the button marked 'show style sheets' 

6. Return to the list of preferences 

7. Click on 'web browser' 

8. Select 'language/fonts'  

9. Select the font size you require                              

Instructions for users of Mozilla Firefox

1. Select 'Tools' from the menu at the top of the window and choose 'Options'  

2. Under the 'Content' tab you are able to change font styles and sizes. Select 'Arial'. Change text size to 18

3. Click 'OK'   

My Web My Way

The BBC website has an extensive and helpful section called My Web My Way.  The site has lots of advice to help you adapt your computer to suit your needs.
The information includes how to change the colours, text size and browser settings making all websites, including this one, better for you.