Assessment of station usage statistics

Do you use statistics about rail station usage? Are you interested in this subject area? We want to hear from you!

We are currently assessing the extent to which Estimates of Rail Station Usage statistics, produced by the Office of Rail and Road (ORR), meet the standards of trustworthiness, quality and value set out in the Code of Practice for Statistics. Capturing the views of users, and potential users, forms an important part of our judgement about the statistics, including their strengths and how they could be improved.

We would very much welcome your answers to the questions below, either by email or telephone. Also, if you think there are other users we should be talking to about these statistics, please let us know.

  1. Which of the statistics or datasets do you use, and for what purposes?
  2. Are the statistics or datasets published at a level of quality that meets your needs in the context of how you want to use them? How clear is the advice from ORR about the strengths and limitations of the statistics?
  3. How clearly are the statistics presented and does the statistical commentary provide helpful insights for you? Could it be improved and if so how?
  4. How do you usually access the latest statistics or data? Could access be improved and if so how?
  5. If you have requested additional data or raised queries with ORR about these statistics, or if the statisticians have sought your views about changes or improvements to the statistics, how well did the statisticians engage with you?
  6. It will be useful for us to share your comments with ORR to enable them to take account of your views. Please tell us whether or not you consent for us to pass your comments and contact details on?

You can send your responses to these questions via email to the regulation team. Alternatively, our assessment team would love to speak to you over the phone – if you would be interested in arranging a time to do this please contact Anna Price (

Please send us any comments by 30th June 2020.

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